Excellent!! Just received my light kit and voltage reducer. FAST delivery and everything in one box! Inside was a note from Kevin saying to call him when I was doing the installation so he could explain. Great prices and superb customer service. 5 stars!! Will post pictures once I install.
Excellent customer service and prices, even late at night he has replied to my emails about installation. Orders came fast and without issues. Kegolf will be my supplier for all my future golf cart projects! Thank you!
I ordered a mirror, armrests, rear guard and cover for my golf cart. The cover is barely fits and is thin. The armrests are not yet installed because they require you to drill holes through the metal to install. Ive seen other armrests that are easier to install because they use a clamp instead of drilling holes.The mirror arrived broken. It was still sealed in the packaging and is not usable. I emailed Kegolf immediately and Kevin asked me to send pictures. I sent two pictures and waited for a response. Four weeks later I emailed again and asked about the mirror. He replied we check again and you have not click on the insuring option. I did not see an insuring option and why did he waste my time asking for pictures if they had no intention of helping me? And why did Kegolf not inform me of their decision to not help me?Dont waste your money and time ordering from these people!
Terrible, terrible, terrible customer service from Kevin.I recently purchased 4 golf wheels from Kegolf. One came with no air and the others did.I filled it with air, took off on vacation and it continued to loose air. When returning from vacation I took it to my local tire shop, they found a hole in the tire, he patched the hole and filled it with air but it still leaked. So he took the tire off the rim and found the rim had been scrapped all around the perimeter and had a big ripe in the tire.( I send pictures to Kevin) The tire shop repairs a lot of tires for our local golf course so has the proper equipment to do so. He felt someone had put the tire on the rim with the wrong piece of equipment and did the damage.(At this point I did nothing to the tire except put air in it.) Kevin would not take responsibility for the faulty tire. He said he didnt damage it someone else did. Even though I told him it came with no air and the others did. He said he doesnt ship wheels with air. So that really confused me. Also he said it was over 2 months since I ordered it so he wouldnt help me. Other than he could send me a new one for $55.00. It had been just over 1 month since I ordered the tires and 3 weeks from when I received them. He was looking for excuses to not help me but they didnt make sense. He also said he gave me a deal on the tires. Which I was not aware of because I paid the price that was listed online. My thoughts are ... if he did give me a deal does that excuse him from being responsible for a faulty tire?Yes I could have contacted him right away regarding the tire with no air. But thought I would trouble shot intially by filling with air. Common sense says to me fill up a flat tire and see what happens. If all was well that would have been great . But it wasnt, so I took the next step in trouble shooting .(when I got back from my vacation so I wouldnt have the hassle of shipping it back). As I turned out even if I had shipped it back, he would have blamed me for the scraps on the rim and ripped tire. Since he states it was fine when it was shipped , remember it had no air when I received it. Ultimately he sent me a bad tire and wont take responsibility for replacing it. To keep a customer happy one would think for $55 dollars he would gladly replace the tire for free rather than getting a bad review. Which I told him I was going to do. I have purchased other items from him and will NOT be doing so in the future!One extremely annoyed and frustrated customer.Sept.19/18I read Kevins response to my review. To clarify the Tire dealers name that I dealt with is not named Mark. So maybe Kevin is mixing my complaint with someone elses. In speaking with my tire dealer after Kevin spoke with him. He said he told Kevin it looked like someone used a screw driver or something on the rim. It wasnt me! Remember the tire came to me flat. Also Kevin stated I used the tire for more than 80 days with out a problem. Another incorrect statement by Kevin . It was only about 5 weeks from ordering to the time I contacted him. I really do t get why he is telling so many untruths. Another untruth is the dealer did not send pictures to Kevin , Kevin asked me to send pictures. Which I did.Another untruth is I never asked for a lifetime warranty. I just asked he replace the flat tire I received at no charge. Kevin was willing to send me another tire for $55.00. Not the rim and tire.
Kevin was awesome took time to answer all 70 of my texts and explained everything. Prices are great and delivery was fast. Kevin is very knowledgable and has great customer service. I will only buy my parts from Kevin and Kegolf for now on!! 100% satisfied.Thanks Kevin
Kegolf golf cart parts is a Canadian Store based in Roxton Falls, Quebec. Kegolf golf cart parts is located at 149 QC-139, Roxton Falls, QC J0H 1E0, Canada.
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